Privacy Policy & SMS Terms of Service
Last Updated: January 17, 2026
Phoenix Transfers (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and manage personal information, including SMS communications.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Phone number
- Company name
- Communication preferences (including SMS consent)
- Any information submitted through our website forms, emails, phone calls, or text messages
2. How We Use Personal Information
We use personal information solely for legitimate business purposes, including:
- Responding to inquiries and service requests
- Providing transportation services and customer support
- Sending operational, transactional, or informational communications
- Sending SMS messages only to users who have explicitly opted in
- Scheduling, confirmations, reminders, and service-related updates
- Improving our services and internal operations
3. SMS Messaging, Consent & Terms of Service
SMS Consent
By providing your mobile phone number through our website, booking forms, or other consent-based methods, and by checking the SMS consent box or otherwise explicitly opting in, you consent to receive SMS messages from Phoenix Transfers.
SMS consent is not shared with third parties or affiliates.
We do not sell, rent, or trade phone numbers collected for SMS communications.
Types of SMS Messages
Messages may include, but are not limited to:
- Booking confirmations
- Pickup or schedule updates
- Service notifications
- Customer support communications
Message Frequency
- Message frequency may vary depending on your interaction with our services.
Carrier Charges
- Message and data rates may apply.
Opt-Out Instructions
- You may opt out of SMS communications at any time by replying STOP to any message.
Help Instructions
- For assistance, reply HELP or visit our website at:
https://phoenixtransfers.ca
4. Sharing of Personal Information
We do not sell or share personal information with third parties for marketing purposes.
Personal information may only be shared:
- With trusted service providers who assist in operating our business, under confidentiality obligations
- When required by law, regulation, or legal process
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.
7. Your Rights
You may request to:
- Access, update, or correct your personal information
- Withdraw consent for communications, including SMS
- Request deletion of your data, subject to legal requirements
Requests can be made using the contact details below.
8. Changes to This Policy
We may update this Privacy Policy & SMS Terms from time to time. Any updates will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy, SMS Terms, or our data practices, please contact us via our website or official business contact channels.
1-888-937-3551